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Refund policy
Return & Refund Policy
At ZARKCORE, we are committed to delivering premium-quality products and providing an exceptional shopping experience. If you're not completely satisfied with your purchase, we're here to help.
Returns & Refunds
Customers may request a return or refund within 30 days of receiving their order.
To initiate a return or refund, please contact us at zarkcore1@gmail.com and include:
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Your Order Number
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A brief explanation of the reason for your request
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Photos of the issue (if applicable)
Our customer support team will review your request and respond as soon as possible.
Claims for Damaged, Defective, or Lost Items
If your order has any of the following issues:
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Misprinted item
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Damaged item
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Defective item
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Lost package
We recommend contacting us within 7 days of delivery (or within 7 days after the estimated delivery date for lost packages) so we can begin the investigation as quickly as possible.
Please note: This is a recommended reporting period to help us resolve your claim faster. Reporting after 7 days does not automatically mean your claim will be rejected. Each case will be reviewed individually.
Return Approval Process
Once your return request has been approved:
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Our customer support team will provide the correct return address and detailed return instructions.
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Returns sent without prior approval will not be accepted.
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Please allow approximately 7 business days for us to review your request.
Return Eligibility
Unless the product is defective, returned items must be:
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Unused
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Unworn
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Unwashed
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In their original condition with all original tags (if applicable)
We do not accept returns for:
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Worn items
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Stained or dirty items
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Items damaged due to customer misuse
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Altered or modified products
Return Shipping Costs
Unless the return is due to our error (such as a defective, damaged, or incorrect item), the customer is responsible for the return shipping costs.
Refunds
If your refund request is approved:
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Your refund will be issued to the original payment method used for the purchase.
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Refunds will be processed in the same currency used for the original payment (for example, USD payments will be refunded in USD).
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Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Non-Returnable Situations
Returns or refunds may not be approved if:
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The item was intentionally damaged.
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A return request is submitted more than 30 days after delivery.
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The product was correctly manufactured and delivered, but the customer simply changed their mind.
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Incorrect shipping information (such as an incorrect address or phone number) was provided by the customer.
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The customer requested design changes or order modifications that resulted in the issue.
Order Cancellation
Orders may be canceled and fully refunded only while they are in the "In Review" status.
Once production has started, a full refund may no longer be available.
Delayed Shipment Compensation
Standard Orders
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Production Time: 3–7 Business Days
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Orders are expected to be shipped by the 8th business day.
If you have not received any shipping confirmation or tracking information by the end of the 7th business day, you may be eligible to receive up to 10% of your product value as compensation.
USA Warehouse Products
For products fulfilled from our USA warehouse and shipped to customers within the United States:
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Production Time: 1–2 Business Days
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Tracking information is generally provided within 1–3 Business Days.
If no shipping confirmation or tracking information has been provided within 3 Business Days, you may be eligible to receive up to 10% of your product value as compensation.
Compensation Exceptions
Delayed shipment compensation will not apply if the delay is caused by:
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Design changes requested by the customer
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Additional customization
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Incorrect shipping address or contact information
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Waiting for customer confirmation or response
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Other delays caused by the customer
Lost Packages
If the shipping carrier confirms that your package has been lost during transit:
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Please contact us within 7 days after the estimated delivery date.
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ZARKCORE will work directly with the shipping carrier to investigate the issue and determine the appropriate resolution.